Terms of Use

These Terms of Use govern your access to and usage of our official website, including all page browsing, content viewing, product browsing, account usage, order placement, and all other interactive behaviors on the platform. This policy is formulated to standardize website operation, maintain a safe and orderly browsing environment, and protect the legitimate rights and interests of both website users and our platform. By accessing and using this website, all users acknowledge that they have fully read, understood, and agreed to abide by all the terms listed below. If you do not accept these terms, please stop using our website services immediately.

1. Website Service Description

Our official website is a global online retail platform dedicated to providing high-quality sulfate-free and vegan hair care products, including professional shampoo, conditioner, and hair styling essentials. We provide users with product display, information inquiry, online ordering, after-sales service consultation, and other standardized shopping services. All functions and services on the website are provided for personal and non-commercial use by individual customers.
We reserve the right to adjust, update, optimize, or suspend part or all of the website functions according to service operation needs, platform iteration, and routine maintenance. We will try our best to ensure the stability and continuity of website access and service functions, but do not guarantee that the website will remain completely uninterrupted, error-free, or free from temporary abnormal states during long-term operation.

2. User Conduct and Responsibilities

All users accessing this website shall use the platform in a legal, compliant, civilized, and appropriate manner. Users shall not use our website to conduct any behaviors that may damage the normal operation of the platform, infringe on the legitimate rights and interests of other users, or violate public norms.
Users are solely responsible for all behaviors generated under their access authority, including all browsing records, information submission behaviors, order operations, and interactive behaviors on the website. Users shall ensure that all information actively submitted on the platform is true, accurate, valid, and complete. It is prohibited for users to submit false, misleading, illegal, or infringing information.
Users shall not illegally invade, interfere, or destroy the website system and server data, shall not use plug-ins, tools, or abnormal technical means to conduct batch access, data crawling, malicious shooting, repeated invalid operations, and other abnormal behaviors. Any improper use of the website that disrupts platform operation will result in restricted access or termination of service qualification.

3. Account and Information Management

When users register accounts and use personalized website services, they shall complete authentic information submission and keep their account login credentials safe. All account login, browsing, and order operation behaviors are deemed to be independently operated by the user. Users shall be fully responsible for the safety of their account information and personal equipment environment.
If users find abnormal account login, unauthorized operation, or information leakage, they shall take the initiative to modify relevant credentials and contact us through the official contact channel to apply for auxiliary verification and protection. We will actively cooperate with users to verify abnormal situations and protect user account security within the scope of service authority.

4. Product and Content Intellectual Property

All text content, picture materials, product descriptions, page design, layout styles, and graphic display content published on this website belong to our platform’s exclusive intellectual property and are protected by relevant platform specification rules. Without official authorization, no user or third party may copy, reproduce, modify, spread, reprint, commercially use, or secondary create any website content in whole or in part.
Users may browse, view, and query website content for personal shopping reference only. Any unauthorized commercial dissemination, resource crawling, content imitation, and infringement behaviors are prohibited. We have the right to investigate and hold accountable all behaviors that infringe on platform content rights.

5. Online Shopping Service Rules

All product purchase behaviors on this website shall comply with our unified purchase terms, logistics rules, and after-sales policies. Users confirm that when placing orders on the website, they voluntarily accept the pricing rules, service standards, delivery arrangements, return and refund regulations, and other supporting service terms formulated by the platform.
We provide standardized global shopping services, including unified USD settlement, global free shipping, official logistics processing cycle, standard delivery time, and perfect after-sales return and refund services. All shopping related service standards are subject to the official policy documents published on the website. Users shall cooperate with the platform to complete order verification, logistics receiving, and after-sales processing in accordance with official rules.

6. User Feedback and Communication Rules

Users may submit consultation demands, service feedback, and opinion suggestions through the official Contact Us page provided by the website. All user feedback must be true, objective, and polite, and shall not contain malicious comments, abusive content, false complaints, misleading information, and other inappropriate content.
We will respond to user legitimate consultation and feedback in a timely manner, and continuously optimize website functions, product experience, and service quality based on user effective suggestions. We reserve the right to filter and reject invalid, malicious, and inappropriate feedback information.

7. Third-Party Links and Services

This website may display or reference third-party platform links, service entries, and cooperative content for the convenience of users. All third-party links and extended services are independent external resources. We do not control the content, security, and service quality of third-party platforms, and do not assume any responsibility for user behaviors accessing third-party links.
Users shall independently judge the safety and compliance of third-party access behaviors, and independently bear all risks arising from browsing and using third-party services.

8. Service Limitation and Exemption

We strictly control the quality of website display content and product information, and maintain the authenticity and effectiveness of platform data. However, due to objective factors such as network environment, system maintenance, data update delay, and objective information deviation, individual page information may have slight non-subjective errors or delays. Users shall take the actual product and official service standards as the final basis.
We are not responsible for service abnormalities and experience impacts caused by user personal equipment faults, network environment abnormalities, unauthorized operation errors, and other user-side factors. We are also not responsible for service delays and abnormal situations caused by objective uncontrollable factors.

9. Term Update and Reservation of Rights

We reserve the right to update, revise, and optimize these Terms of Use according to website function iteration, service upgrade, and platform standard adjustment. All revised terms will be released on the official website page and take effect automatically after publication. Users’ continued browsing and use of website services after the update of the terms will be deemed as acceptance of the latest terms.

10. Contact Information

If you have any questions, suggestions, or disputes regarding these Terms of Use and your usage rights of the website, please contact us through the official Contact Us page of the website. We will provide professional and timely reply and communication services to ensure that all user usage rights and service experience are fully guaranteed.