Customer Service Policy

This Customer Service Policy outlines the complete set of service standards, transaction rules, logistics arrangements, return and refund terms, and customer support guidelines for our official website. Designed to create a transparent, secure, and pleasant shopping experience for all global customers, this policy applies to all orders, products, and services available on our site. By placing an order on our website, all customers are deemed to have fully read, understood, and agreed to abide by the terms listed below. We adhere to standardized, customer-oriented service principles and strive to deliver professional, reliable, and worry-free shopping support for every user.

1. Order Processing & Shipping Policy

All orders submitted on our official website will be processed and arranged for shipment in a standardized and unified manner. Our team completes order confirmation, product inspection, packaging, and outbound delivery within the official processing cycle to ensure every product is well-packaged, intact, and ready for global transportation.
We implement a fast order processing mechanism for all customer orders. After successful payment verification, orders will be shipped within our standard processing window. The standard global delivery cycle remains stable for all regions, allowing customers to receive their hair care products within a reasonable and predictable timeframe. All products undergo strict quality inspection and secure packaging before shipment to prevent extrusion, leakage, or damage during long-distance cross-border transportation.
We provide full free global shipping services for all products with no minimum order requirement. Every order placed on our website qualifies for free worldwide delivery, with no hidden shipping fees, service fees, or handling fees charged to customers. We are committed to eliminating shopping threshold restrictions and bringing cost-effective and convenient delivery services to every global user.

2. Tariff & Additional Fee Policy

To deliver a truly zero-additional-cost cross-border shopping experience, our brand fully undertakes all tariffs, customs duties, import fees, and any other additional charges that may be incurred during international transportation and customs clearance procedures. Customers will not be required to pay any extra fees of any kind after completing order payment.
All customs clearance procedures and related expense settlements are uniformly handled and borne by our team. We fully consider the cost and complexity of global cross-border logistics and take full responsibility for all intermediate consumption fees generated during product delivery. This policy completely avoids the common hidden cost problems of traditional cross-border shopping, ensuring that the price displayed on the website is the only cost customers need to pay, maximizing shopping transparency and customer benefits.

3. Return Policy

We uphold a customer-first after-sales service principle and implement a flexible and user-friendly long-term return policy. All products purchased on our official website support unconditional return applications within our standard return period, giving customers sufficient time to experience and test the products and effectively protecting consumers’ legitimate shopping rights and interests.
Customers can initiate return applications through official customer service channels if they encounter product quality problems, improper product matching, unsatisfactory use effects, or other reasonable reasons. All return requests will be reviewed and responded to promptly by our professional after-sales team. To ensure smooth return processing, customers need to keep the returned products intact, retain original packaging, accessories, and labels, and ensure the products are not severely damaged or excessively used, so as to meet the official return acceptance standards.
Our after-sales team strictly complies with standardized return review procedures, conducts fair and professional evaluations on all return applications, and fully respects every customer’s reasonable return demand, creating a worry-free after-sales experience.

4. Refund Policy

After the returned products are received, inspected, and verified to meet the return standards by our warehouse team, we will immediately enter the official refund processing procedure. The standard refund processing cycle is efficient and standardized, and all eligible refunds will be completed within our official processing timeframe.
The refund amount will be executed in accordance with the actual payment amount of the customer’s order, and the funds will be returned to the customer’s original payment account in full. We have no hidden deduction rules, and will not arbitrarily deduct handling fees, service fees, or logistics fees. For orders that meet the refund conditions, we ensure full and timely refund settlement.
In cases of abnormal orders, disputed returns, or special circumstances, our customer service team will communicate with customers one-on-one, verify the actual situation truthfully, and formulate reasonable refund solutions based on official policy standards, ensuring the fairness and rigor of all refund processing.

5. Payment & Currency Settlement Policy

To unify global transaction standards and facilitate convenient and efficient payment for international customers, all product pricing, order settlement, and fund transactions on our official website adopt unified USD currency settlement. All displayed prices on the website are subject to US dollar pricing, and all order payments are completed in US dollars.
We support mainstream global secure payment methods, with encrypted payment channels and complete security certification mechanisms to fully protect customers’ payment information and fund safety. The entire payment process is safe, efficient, and compliant, effectively avoiding settlement errors and currency conversion differences, bringing stable and standardized transaction experience for global users.

6. Customer Consultation & Support Service

We provide professional, standardized, and full-cycle customer consultation and after-sales support services. For all product consultation, order inquiry, logistics query, policy consultation, after-sales application, problem feedback, and other service demands, customers can initiate communication through the official Contact Us page on our website.
Our customer service team has received professional and systematic training, fully familiar with all product characteristics, website service rules, logistics processes, and after-sales policies. The team maintains a professional, patient, and efficient service attitude, responds to customer questions and demands in a timely manner, accurately solves various shopping problems for users, and provides reliable one-stop shopping support.
We always take customer satisfaction as the core service standard, continuously optimize consultation response efficiency and service quality, listen to customer feedback and suggestions, and continuously iterate and upgrade service processes to create a more intimate and professional service system.

7. Service Update & Policy Interpretation

We reserve the right to adjust and optimize the customer service policy according to business development, service upgrading, and industry standard changes. All updated service terms will be officially displayed on the website and take effect immediately after publication. The continued use of the website and continued placement of orders by customers will be deemed as acceptance of the latest service policy terms.
All terms of this Customer Service Policy are formulated based on the principle of fairness, transparency and customer benefit priority, covering the entire process of pre-sale consultation, in-sale transaction, logistics distribution and after-sale guarantee. We always adhere to standardized services, sincere treatment of every customer, and strive to build a trustworthy, high-quality global professional hair care shopping platform.