Shipping Policy

This Shipping Policy outlines the official processing standards, logistics rules, delivery procedures, and customs liability regulations for all orders placed on our official website. The purpose of this policy is to provide clear, standardized, and transparent shipping arrangements for all global customers, ensuring every order is processed, packaged, and delivered in a systematic and professional manner. By placing an order on our website, all customers confirm that they have fully read, understood, and agreed to all terms specified in this Shipping Policy.

1. Order Processing Standards

All orders submitted on our official website will enter a standardized processing workflow immediately after successful payment verification. Our team conducts strict confirmation procedures for every order, including information verification, product quality inspection, professional packaging, and outbound arrangement. All order processing work follows unified internal operation standards to ensure accuracy and consistency for each transaction.
Our standard order processing cycle is stable and efficient. All orders will be processed and prepared for shipment within our official processing window. Every product is carefully inspected before delivery to ensure complete appearance, intact structure, and qualified quality. Professional and shockproof packaging materials are adopted for all products to prevent extrusion, damage, leakage, or deformation during long-distance cross-border transportation.
Customers shall ensure that the shipping information submitted during order placement is accurate, including recipient name, contact method, and detailed delivery address. Incorrect or incomplete address information may cause logistics delays, delivery failure, or goods return. We will strictly deliver goods according to the address information confirmed by customers, and will not be responsible for abnormal logistics problems caused by incorrect user information.

2. Global Delivery Cycle

We provide stable global cross-border delivery services covering most regions around the world. After orders are successfully shipped from the warehouse, they will be delivered to the customer’s designated address within our standard international delivery cycle. The overall delivery period is affected by international logistics scheduling, customs clearance efficiency, and regional transportation arrangements, and maintains a stable and predictable delivery range.
In conventional transportation scenarios, orders can be successfully delivered within the standard delivery cycle. In case of objective factors such as international logistics route adjustment, customs temporary inspection, regional transportation control and other uncontrollable situations, the delivery progress may be slightly delayed. We will actively track the logistics status and try our best to ensure the normal arrival of goods.

3. Customs and Duty Liability Rules

We undertake all tariffs, import duties, customs clearance fees, and any other additional charges incurred during international transportation and customs clearance processes. All cross-border related expense costs are fully borne by our side, and customers will not bear any extra fees beyond the order payment amount displayed on the website.
We cooperate with formal and compliant international logistics providers to complete customs declaration and clearance procedures in accordance with standardized international trade rules. All customs processing procedures are uniformly handled by our team and cooperative logistics institutions. Customers do not need to participate in customs processing or pay any related fees, realizing a worry-free cross-border shopping experience.

4. Logistics Tracking and Order Inquiry

After the order is shipped, we will update the official logistics tracking information in a timely manner. Customers can check the real-time transportation status and delivery progress of the order through the official order query channel. We maintain continuous follow-up on all outbound orders to monitor logistics stability and abnormal situations in the transportation process.
If customers encounter logistics stagnation, abnormal update, delivery delay, or other uncertain situations during order transportation, they can submit consultation demands through the official website contact channel. Our professional team will verify the logistics status, follow up the processing progress, and feed back the latest order dynamics to customers in a timely manner.

5. Abnormal Logistics Processing Rules

For abnormal situations that may occur during logistics transportation, including lost packages, severely damaged goods, returned packages, and unsuccessful delivery, we will conduct unified verification and standardized processing according to the actual logistics records. After confirming the abnormal situation, we will provide reasonable solutions for customers in accordance with official service rules, including re-delivery, after-sales processing and other corresponding services.
All abnormal logistics processing is based on official logistics tracking records and industry standardized judgment criteria. We fully protect the legitimate shopping rights and interests of customers, and properly solve various logistics abnormal problems encountered during order delivery.

6. Currency Settlement Standard

All shipping-related service rules and order settlement on our website adopt unified USD currency standard. All order fees displayed and settled on the official website are subject to US dollar pricing, ensuring unified, transparent and consistent transaction standards for global users.

7. Policy Update and Customer Support

We reserve the right to optimize and adjust the content of this Shipping Policy according to service upgrade, logistics channel iteration and industry standard updates. All updated terms will be displayed on the official website and take effect automatically after release. Continued use of website services and continued order placement by users will be deemed as acceptance of the latest policy terms.
If you have any questions about order processing, delivery cycle, customs rules, logistics inquiry and other shipping related matters, please contact us through the official Contact Us page of the website. Our customer service team will provide professional, accurate and timely reply and support services.